Job Title:           Riding Academy Manager

Department:     Riding Academy

Supervisor:       General Manager

Summary Description

The Riding Academy Manager will be responsible for operating an efficient, effective Riding Academy program in compliance with all state regulations, Harley-Davidson and Motorcycle Safety Foundation (MSF) standards as well as providing a welcoming environment for students. The Riding Academy Manager will accomplish these objectives through planning, organizing, training, coordinating, and measuring the activities of the department.

Duties and Responsibilities

• Establish and meet forecast goals and objectives for the department.
• Launch, manage and grow the Riding Academy business at the dealership.
• Coordinate and administer an annual operating budget for the department.
• Develop and implement marketing plan in coordination with General Manager.
• Handle all operational aspects and logistics for the classes including the classroom, training range, storage
• space, equipment, materials, reservations and scheduling.
• Identify and recruit Riding Academy Coaches and manage their performance.
• Assist staff in helping the dealership to promote the New Rider Course and successfully participate in each new rider’s journey to becoming a life-long customer.
• Purchase and coordinate the maintenance/repair of the Riding Academy training fleet.
• Schedule and send Coaches to all required training.
• Serve as primary contact for all Riding Academy customer inquiries and issues.
• Coach/assist staff on how to handle inquiries and sell the New Rider Course.
• Market the Riding Academy New Rider Course to potential students, both over the phone and in the dealership.
• Adhere to all governing regulations and ensure proper liability insurance has been obtained.
• Ensure all fleet bikes are correctly registered.
• Locate and secure a training range.
• Track and report program results.
• Enter test scores and incident information into the Student Management System after each class.
• Complete and submit regulatory paperwork.
• Be knowledgeable of needs and considerations of all stakeholder groups.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workloads of all Riding Academy Coaches.
• Train all Riding Academy Coaches and manage their performance.
• Ensure adherence to policies and procedures for the department.

Qualifications & Job Requirements

• High school diploma or equivalent.
• Current valid driver’s license with motorcycle endorsement.
• Currently ride motorcycles on a frequent and routine basis.
• Minimum of 2 years of motorcycle riding experience.
• Successful motor vehicle background check. 
• Passion for the motorcycling lifestyle and riding community.
• Sincere desire to share the joy of riding motorcycles.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner. 
• Must have the ability to relate with a broad customer base.
• Interpersonal skills and customer service skills required.
• Approachable, likeable, and enthusiastic personality.
• High energy level needed.
• Be self-motivated, detail-oriented, positive, driven and helpful.
• Knowledge of applicable laws/policies/principles/etc. 
• Ability to work a flexible schedule including weekends, holidays, and evenings.

Physical Demands

• Requires the use of both hands. 
• Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs of material.
• Requires standing and/or walking for extended periods of time.
• Requires the ability to balance and push a 500+lb motorcycle.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.

Employee Signature                                                         Date